TROUBLE ORDERING:

We depend on external servers at FEDEX, USPS and PAYPAL for our shipping calculations and Credit/Debit Card Processing. Sometimes, Due to Internet congestion if you have any trouble ordering online where the shipping won't show up or the credit card processing won't go through. Simply call us at our Toll Free Number : 1 866 GOPLUME and our associates would be happy to assist you in placing your order.
We are open 6.00AM to 8.00PM (PST).

PAYMENT:

Acceptable payment methods are :

1. Visa, Mastercard, Discover/Novus and American Express Credit Cards.

2. Wire Transfers, Cashiers Check, Certified Checks and Personal checks (subject to clearing the bank before shipping of goods)

3. We DO NOT accept C.O.D. terms for shipping.

4. Qualified Wholesale Customers get a “Net 30 days” term of payment from the date of Dispatch of goods from our warehouse.

ORDER PROCESSING TIME
All "in stock" orders are processed and shipped within 24 hours.

Customized orders or Custom Dyed orders take anywhere from 7 days to 6 weeks of processing time depending on the order.

PRICING
All prices mentioned on our website are as per the unit mentioned alongside. Prices can change due to price fluctuations in the international markets.

TAXES
All customers based in California are subject to a Sales Tax of 8.75%.
Customers seeking Sales Tax Exemption need to :
#1 Provide a valid resellers permit issued by the California Board of Equalization.
#2 Fill out the General Resale Cetificate Form BOE-230 (7-02).
A copy can be downloaded from http://www.plumesnfeathers.com/boe230.pdf

MINIMUM ORDER
We have no minimum order. All orders are subject to a Handling fee of US$4.00 or 4% whichever is higher of the Invoice value.

SHIPPING

We Ship WORLDWIDE.  Our preferred shippers are USPS (United States Postal Service) and FEDEX (Federal Express Corp.)

For detailed shipping quotes, customers must register using their complete shipping address and an automated shipping quote would be generated based on the weight of the package.
Dimm. Weight or Volume Weight is applied for all shipments shipped through FEDEX and the shipping cost may vary.We contact the customer if the shippping costs vary due to Dimm. Weight with alternatives.

INTERNATIONAL SHIPPING
International dispatches may require :
1.USDA issued Health certificate (fee applicable).
2.U.S.Fish & Wildlife Inspection certificate (fee applicable).

It is the customer’s prerogative to request the certificates at the time of placing an order. We shall be not liable for any claims after dispatch of goods.
3.Duties and Taxes at destination are charged based on individual Country's Tariffs and Trade Policies. These are payable by the customer. We are in no way responsible for these Duties and Taxes. Please consult your Country's Import regulations for applicable Duties and Taxes.

RETURN OF GOODS (ROG)

All ROG's are permitted only on “Stock” items and against a valid Return Authorization Number (RAN) # issued by us.

A RAN # will be informed, emailed or faxed to the customer as soon as all conditions on issuing the same are met.

No ROG will be entertained without a valid RAN #.

The customer must inform us within 7 Days of receiving the goods to be eligible for a RAN#.

The Goods should be in Original (Undamaged) condition on return to us.

The Postage/Shipping and Handling Charges shall not be refundable on all orders.

All returned goods are subject to a 20% re-stocking fee.

Custom Dyed orders are not eligible for a RAN #.

We shall be not liable for any damage to ordered goods while in transit.

CUSTOM ORDER DYEING
Our dyeing facility can dye all colors but we do not guarantee to match 100% as per customer sample.

Slight variations may happen.

COLOR DYEING
Feathers are not Color fast. Aashlok Inc.’s liability is limited to the value of the feathers sold.

FINALLY
Talk to us and we’ll go the extra yard to find a solution to every problem.